TiviMate EPG Wrong Time or No Information: Fix Guide 2026

The TiviMate EPG grid is one of the best things about the app — but two problems kill the experience fast. The first is wrong times: every program appears shifted by a fixed number of hours, so a show listed at 8 PM actually airs at 10 PM. The second is "No Information": the guide loads, but a third of your channels show a blank row where the program schedule should be. Both problems are common, both have specific causes, and both are fixable without reinstalling anything.

This guide covers the five most common causes of EPG time and data problems in TiviMate — with exact navigation steps for Firestick and Android TV.

Fix 1 — Correct the EPG Time Shift Setting

The EPG Time Shift setting is the most common reason TiviMate shows wrong times. It is easy to misconfigure during initial setup and easy to overlook afterward.

What it does: EPG data is distributed in UTC. TiviMate applies the Time Shift offset to convert UTC timestamps to your local display time. If the offset is wrong by any amount, every single program time in the guide will be off by exactly that amount — consistently across all channels.

How to find it:

Open TiviMate on your Firestick or Android TV box.

Go to Settings (gear icon, bottom-left or remote menu button).

Select EPG.

Find EPG Time Shift — it shows a slider in 30-minute increments from -12 to +12.

How to fix it:

Set the slider to 0 first. Go back to the guide and check if any channel's current live program matches what is actually on air right now. If times are now correct — you are done. The previous offset was wrong.

If times are still off after setting to 0, your device timezone is likely the issue (Fix 2 covers that). If times are correct at 0 but you want programs shifted slightly, adjust in 30-minute steps from there.

Important: The Time Shift setting only corrects the display. It does not change your actual EPG data source. If you change your provider's EPG URL later, re-check this setting.

Fix 2 — Set Your Device Timezone Correctly

TiviMate reads your Firestick or Android TV system timezone when calculating EPG display times. If your device is set to UTC instead of your local timezone, every EPG timestamp will be off by however many hours your region differs from UTC.

This is separate from the EPG Time Shift slider. Both can be misconfigured independently. If you set EPG Time Shift to 0 and times are still wrong, this is the next thing to check.

On Firestick:

Press the Home button and go to Settings.

Select Device (or My Fire TV on Vega OS).

Go to Time Zone.

Select the correct timezone for your location.

On Android TV box:

Go to Settings → Device Preferences → Date and Time.

Disable Automatic Date and Time if it is enabled but set incorrectly.

Set Time Zone manually to your region.

After changing the timezone, restart TiviMate — the app needs to relaunch to pick up the new system timezone value.

Verification step: After restarting, open the TiviMate guide and find a channel that has a live program you can check right now. Cross-reference the guide's listed start time against the channel's actual broadcast. If they match, the timezone fix worked. If they are still off, return to Fix 1 and adjust EPG Time Shift.

Common misconfiguration on new Firesticks: Amazon sometimes sets the timezone to UTC by default during device setup, especially on factory-reset units. Users notice the EPG is wrong and spend time adjusting TiviMate settings without checking the system clock first.

Fix 3 — Resolve tvg-id Mismatch ("No Information" Channels)

"No Information" means TiviMate successfully downloaded EPG data — but that data contains no entry that matches the channel showing the blank. It is a mapping failure, not a download failure.

EPG sources identify channels by a unique ID called tvg-id. Your M3U playlist assigns a tvg-id to each channel. When TiviMate loads your EPG source, it matches each tvg-id in the playlist against the channel IDs in the EPG XML. When the IDs match, the guide data appears. When they do not match — for any reason — the channel shows "No Information."

Cause 1 — Typo or case mismatch in the playlist. Channel IDs are case-sensitive. BBC.One.uk and bbc.one.uk are treated as different IDs. A single character difference causes a non-match.

Cause 2 — Provider updated their EPG source but not the playlist. If your provider migrated their EPG to a new data source, the channel IDs in the new source may differ from the tvg-ids in your existing M3U. The same channel now has a different ID in the new EPG.

Cause 3 — Niche or regional channels with no EPG coverage. Some channels — especially local broadcasts, adult content, or niche language channels — are not in any public EPG database. No amount of fixing the configuration will add guide data that does not exist.

Fixes:

Option A — Get a fresh M3U from your provider. If several channels showed EPG data before and now show "No Information," your provider probably updated their EPG source. Contact Varodatic support and request an updated M3U or confirm the current XMLTV URL.

Option B — Manually assign EPG inside TiviMate. This works channel by channel for a small number of affected channels.

In TiviMate, navigate to the affected channel in your channel list.

Hold the OK/Select button to open the channel options.

Select Edit Channel.

Go to EPG Source and choose Custom.

Browse or type the correct channel name to find a matching EPG entry from your loaded source.

Save and go back to the guide — the program data should now appear.

Option C — Check tvg-id values manually. If you have access to your M3U file, compare a channel's tvg-id value against the EPG source. Open the XMLTV file (or the EPG URL in a browser) and search for the channel name. The <channel id=""> value you find there is what your M3U's tvg-id must match exactly.

For Varodatic IPTV users on Xtream Codes, EPG is pulled directly from the server using your credentials — no XMLTV URL is needed. If specific channels show "No Information," contact support with the channel names and we can verify whether EPG coverage exists for those channels on the server.

Fix 4 — Verify and Update the XMLTV EPG URL

If TiviMate shows "No Information" on every channel — not just some — the EPG source URL itself is the problem. Either the URL is wrong, the file is unreachable, or the EPG data has expired.

Xtream Codes users: You do not need a separate XMLTV URL. TiviMate fetches EPG automatically using your server credentials. Go to Settings → Playlists → your playlist → Edit → EPG Source and confirm it is set to From Playlist or the same Xtream Codes server URL. If a manual XMLTV URL was added at some point, remove it.

M3U users with a manual EPG URL:

Go to Settings → EPG → EPG Sources.

Tap the current EPG URL to open it.

Check the URL for typos. Common problems: extra space at the end, https instead of http, wrong port number, or the file extension changed from .xml to .xml.gz.

To verify the URL, paste it into a browser on your phone. It should either download an XML file or display raw XML content. A 404 error, connection timeout, or HTML error page confirms the URL is wrong.

If the URL is broken, get the correct EPG URL from your welcome email or from your provider's support channel. For Varodatic users, the current EPG URL and Xtream Codes endpoint are both available in your account portal.

M3U with url-tvg header: Some M3U playlists have the EPG URL embedded in the first line — it looks like #EXTM3U url-tvg="http://...". TiviMate reads this and can import the EPG automatically. If your provider updated their EPG source, request a fresh M3U file with the updated url-tvg value.

Fix 5 — Force an EPG Refresh and Set Automatic Updates

If EPG data was correct before but suddenly shows "No Information" across many channels — without any configuration change on your part — the EPG cache has probably expired or become corrupted. TiviMate stores downloaded EPG data locally. When that local cache goes stale, the guide breaks until it refreshes.

Force a manual refresh:

Go to Settings → EPG.

Tap Update EPG Now (or Refresh EPG depending on your TiviMate version).

Wait for the download to complete — this can take 30–90 seconds for large EPG files.

Return to the guide and check whether program data has returned.

Enable automatic updates:

Go to Settings → EPG → EPG Update.

Enable Automatic Updates.

Set the frequency to Every 12 hours or Every 24 hours.

EPG data from XMLTV sources typically covers 7 days ahead. If TiviMate does not refresh within that window, the guide data rolls off and channels show blank. Automatic updates prevent this.

If the update fails or takes unusually long:

Check your network connection first.

Large EPG files (providers with 10,000+ channels) can take several minutes. This is normal.

If the update consistently fails, the EPG URL may have changed. Return to Fix 4 and verify the URL.

A completely fresh EPG download is more reliable after clearing the TiviMate cache: Settings → Applications → Manage Installed Applications → TiviMate → Clear Cache on Firestick. This forces TiviMate to re-download rather than attempt to update a corrupt local file.

Weekly restart habit: Firesticks accumulate memory fragmentation over time. TiviMate's EPG indexing uses significant RAM. A weekly full device restart (hold Select + Play/Pause for 5 seconds) clears accumulated memory and often resolves slow EPG loads or update failures without any other intervention.

EPG Problems at a Glance

For the full EPG setup walkthrough — including TiviMate, IPTV Smarters, and GSE Smart IPTV on Firestick, Apple TV, and Android TV — the complete guide covers every device and app combination.

When It Is a Provider-Side EPG Problem

If you have worked through all five fixes and EPG is still wrong or blank, the problem is probably on your provider's side:

EPG source is offline. Your provider's EPG server is temporarily down. Try again in a few hours.

EPG source changed without notice. Your provider migrated to a new EPG data source but did not update the URL in your credentials or M3U file.

Channels not in any EPG database. Some niche regional or international channels have no EPG data available anywhere. This is a data coverage gap, not a configuration error.

Contact Varodatic support with the specific channel names showing "No Information." The support team can verify whether EPG data exists for those channels on the server, confirm the current EPG URL, and update your credentials if anything has changed on our end.

Frequently Asked Questions

Why is TiviMate EPG showing the wrong time?
Two causes: EPG Time Shift set incorrectly inside TiviMate, or your device's system timezone is wrong. Check Settings → EPG → EPG Time Shift first — set it to 0 and verify against a live channel. If times are still wrong, go to your Firestick or Android TV system settings and confirm the timezone is set to your actual location.

Why does TiviMate say No Information for some channels?
TiviMate loaded EPG data but could not match the channel — the tvg-id in your playlist does not match the EPG source. Get an updated M3U from your provider or manually assign the EPG source per channel in TiviMate's Edit Channel menu.

How do I fix TiviMate EPG time shift?
Settings → EPG → EPG Time Shift. Set the slider to 0 first and test. If times are now correct, the previous offset was wrong. If they are still off by a consistent number of hours, your device timezone is set incorrectly — fix that in the system settings, then return the TiviMate slider to 0.

Does TiviMate EPG update automatically?
Only if you enable it. Settings → EPG → EPG Update → Automatic Updates → On. Set the frequency to every 12 or 24 hours. Without this, you must manually trigger updates or EPG data expires and channels show blank.

What is the correct XMLTV EPG URL for TiviMate?
For Xtream Codes users — no separate URL needed. TiviMate pulls EPG from the same server as your channels using your credentials. For M3U users, your EPG URL is in your welcome email from your provider. If you cannot find it, contact Varodatic support and we will send the current URL.

EPG time errors and "No Information" gaps are two of the most common TiviMate complaints — and both usually resolve in under 5 minutes once you know where to look. Start with the EPG Time Shift slider, verify your device timezone, and force a manual EPG refresh. That clears the majority of cases. If specific channels still show "No Information" after that, a fresh M3U from your provider or a manual channel-EPG assignment handles it. For a stable IPTV setup with EPG that actually works, Varodatic IPTV plans start at $35 — no contract, Xtream Codes credentials included, EPG ready out of the box.